Warranty Information

Your TOTAL satisfaction is our #1 priority

PALACE IMPORTS products are warranted to the original purchaser against defects in material or workmanship in the furniture. Defects as mentioned in this warranty refer to any imperfections which may impair the use of the product. Our warranty is expressly limited to the replacement of furniture parts and components for one year following the date of purchase.

PALACE IMPORTS will replace any part that is defective. This warranty applies under conditions of normal use. Our furniture products are not intended for outdoor use. The warranty does not cover defects caused by improper assembly or disassembly, defects occurring after purchase due to product modifications, intentional damage, accident, misuse, exposure to the elements and labor or assembly costs.

New furniture smell is not covered by this warranty. It is normal for all new furniture to have non-toxic off-gassing that dissipates with time. Many smell removal remedies are available online.

PALACE IMPORTS reserves the right to request proof of purchase to document a warranty claim. In no event shall PALACE IMPORTS be liable for incidental or consequent damages resulting from the misuse of the product.

PALACE IMPORTS warranty claims can be submitted to info@palaceimportsinc.com

DISCLAIMER: Palace Imports manufactures furniture exclusively from100% solid wood. Solid wood is an exceptional material, valued for its aesthetic appeal, durability, and ease of repair. As a natural product, it possesses unique physical characteristics that make each piece one of a kind, often displaying slight imperfections. These imperfections are especially noticeable in the raised panel doors, which are assembled from five parts. They are designed with tolerances to accommodate the natural expansion and contraction of solid wood in response to seasonal changes in temperature and humidity, thereby preventing cracking. This tolerance can appear as a slight gap between the panel and the frame. Paint also expands and contracts, but at a different rate than the wood, which can make these gaps appear more pronounced. These gaps are not a "defect"; they are essential to allow for the natural properties of solid wood. For further explanation, please refer to this video by a woodworking professional: link. While MDF, a man-made material, may give furniture a "perfect" appearance, Palace Imports is committed to using only natural, 100% solid wood materials.