WARRANTY INFORMATION
If you have a problem or need more information concerning the warranty, please do not contact the place of purchase. Instead, email our customer service department for immediate assistance at info@palaceimportsinc.com.
Palace Imports products are warranted to the original purchaser against defects in material or workmanship in the furniture. Defects, as described in this warranty, refer to any imperfections that may impair the product's use. Our warranty is expressly limited to the replacement of furniture parts and components for one year from the date of purchase.
Palace Imports will replace any part that is defective. This warranty applies under conditions of normal use. Our furniture products are not intended for outdoor use. The warranty does not cover defects caused by improper assembly or disassembly, product modifications made after purchase, intentional damage, accidents, misuse, exposure to the elements, or labor and assembly costs.
Palace Imports reserves the right to request proof of purchase to validate a warranty claim. In no event shall Palace Imports be liable for incidental or consequential damages resulting from misuse of the product.
SOLID WOOD NATURAL PROPERTIES
Palace Imports manufactures furniture exclusively from 100% solid wood. Solid wood is an exceptional material, valued for its aesthetic appeal, durability, and ease of repair. As a natural product, it possesses unique physical characteristics that make each piece one of a kind, often displaying slight imperfections.
These imperfections are especially noticeable in the raised panel doors, which are assembled from five parts. They are designed with tolerances to accommodate the natural expansion and contraction of solid wood in response to seasonal changes in temperature and humidity, thereby preventing cracking. This tolerance can appear as a slight gap between the panel and the frame.
Paint also expands and contracts, but at a different rate than the wood, which can make these gaps appear more pronounced. These gaps are not a "defect"; they are essential to allow for the natural properties of solid wood. For further explanation, please refer to this video by a woodworking professional: link.
While MDF, a man-made material, may give furniture a "perfect" appearance, Palace Imports is committed to using only natural, 100% solid wood materials.