CUSTOMER CARE

 

We have a dedicated phone and email support team to address all your questions and concerns, please visit our contact page for more information. Hours of operation are Monday through Friday 9 AM to 5 PM EST.

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PRIVACY & SAFETY

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​Our website uses a secure protocol designed for e-commerce and we use Wix Payment or Square to accept and process payments. Our third-party payment processors use state of the art security protocols to transmit and store your credit card information.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order except in the case of compliance with a lawful order from a law enforcement agency. 

 You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
 

SECURITY

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We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

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​DEALER INQUIRIES

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We are always welcoming new dealers! Please contact us directly by phone and email, for wholesale inquiries. Please note, you must be an established furniture store at a physical location in order to qualify for our wholesale program.

Drop ship programs are available as well for e-commerce partners.

 

​PAYMENT METHODS

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- Credit / Debit Cards

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TERMS & CONDITIONS

This website is owned and operated by Palace Imports. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers knock down solid wood furniture for sale. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

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When buying furniture from Palace Imports, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

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Warranty

 

We offer a limited one-year warranty on all of our furniture. If we receive a valid warranty claim for a product purchased from us within a year of purchase, we will ship all the necessary replacement parts at no cost to you.

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​Ownership of intellectual property, copyrights and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Palace Imports. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

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Indemnification

You agree to indemnify and hold Palace Imports harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the products offered on the website.

 

Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically.

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These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of New Jersey, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by binding arbitration located in Linden, New Jersey.